An excellent opportunity for an Analyst with a contact centre background to take their career to the next stage with this major business.
Our client is a major FMCG business servicing 1000's of customers throughout the UK and Europe from small to medium independents to major corporation with multiple outlets.
The SCHEDULING ANALYST will be responsible for organising the contact centre scheduling and demand management plans. This will involve:
??Creation of the scheduling and demand management plan.
??Management of holiday requests, entitlements and business allocation.
??Management of shift changes and flexible working requests.
??Responsible for the achievement of roster efficiency targets.
??Amending staffing activities, shifts and skills to balance workload.
THE IDEAL CANDIDATE will have a background in a contact centre and will have an analytical mindset. Other key attributes will include:
??Strong IT Skills - especially using Microsoft Package.
??Ability to work in a pressured environment.
??Knowledge of contact centre planning techniques.
??Previous experience of contact centre scheduling.
This really is a great business to be part of and if you are looking for a long term career step this could be the role for you APPLY for this role TODAY or give Gary Bryant a call on for a personal briefing.