Inbound Customer Service Advisors

Adecco UK Limited
8.97 GBP Hourly
06 Oct 2017
25 Oct 2017
Contract Type
Excellent Opportunity Available
Customer Sales Advisors Wanted
Based in Walsall
Pay Rate GBP8.97
Temp to Perm Opportunities

Successful Candidates:
*Will have previous experience within a similar role
*Have some sales experience within a customer service role
*Have excellent communication skills
*Be PC literate
*A team player and able to work on own initiative

The Role:
*To answer incoming calls and make outgoing calls that will be either sales enquiries or change of detail enquiries from both new & existing customers via the telephone.
*To consistently achieve the targets set by the business, including productivity and utilisation
*Identify outstanding balances when closing accounts & facilitate & process payment of those balances.
*Complete retention activity as determined by the business
*To accurately record data ensuring successful conversion of calls into new customers
*Maintain effective and up to date customer contact records
*Ensure high levels of productivity and efficiency
*Takes personal responsibility for outputs and accuracy levels
*To fulfil the requirements of and work within the regulatory requirements of external bodies.
*To regularly report back to the team manager
*To be knowledgeable in competitor propositions and tariffs
*Attend team meetings and training as required
*A flexible approach to the role will be needed as the business and the team grows and new business opportunities arise.

This is a temporary job & will be made permanent for the right candidate.

The hours of work are on a shift pattern as per the below:
Monday to Friday
8am - 4:30pm
11:30am - 8pm
9:30am - 6pm inc Saturday with a day off in lieu.

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.