Senior Quality Assurance Manager

06 Oct 2017
20 Oct 2017
Job Type
Contract Type
Senior Quality Assurance Manager (Governance)

As a Barclays Senior Quality Assurance Manager (Governance),
you'll play a key role in our Chief Control Office (CCO), a newly created business area which provides a single controls strategy for Barclays UK (BUK). You will work within the Quality Assurance team, supporting Mortgages in providing regular assurance, while ensuring that effective oversight of business and customer risk is maintained. This is a great opportunity to make a real impact in a rapidly expanding area, where you will contribute in achieving our goal of making Barclays the natural choice for customers, while building relationships with senior stakeholders across the business that will shape your future career.

About us:
You will head up the Quality Assurance function, leading a Team that undertakes a schedule of risk based quality assurance assessments using the defined Risk Methodology and providing support to our business colleagues in respect of the delivery of key internal/external governance commitments e.g. Controls Testing; Advice quality checking; and adherence with our Enterprise Risk Management Framework.

As a Senior Quality Assurance Manager (Governance), your main responsibilities will involve:
• Leading a team that undertakes a schedule of risk based quality assurance assessments and controls testing, using the defined risk methodology
• Undertaking targeted control interventions and assurance, managing the resolution and remediation of conduct risk issues where required, to maintain a green control environment
• Providing robust, effective and insightful reporting, analysis and communication to provide assurance to senior management that the business is compliant with the defined governance framework
• Operating effectively across Mortgages, to share best practices and seek synergies in the control and quality assurance framework mechanisms, identifying opportunities to continuously improve

As a Senior Quality Assurance Manager (Governance), your skills and qualifications will include:
• Experience in risk management and audit, as well as proven success in project or change management and assessment of the impacts this has upon the internal control environment
• Detailed knowledge of the mortgage, general insurance regulations industry
• Proven experience of influencing senior stakeholders, including briefing and presentations
• An experienced people leader, providing leadership through bringing together insight from analyses and external knowledge
• Experienced in successfully dealing with multiple stakeholders in different business functions, who have different objectives, including those from internal audit, risk, compliance, fraud, legal

The Benefits:
Our customers deserve the best. The same goes for our people. That's why at Barclays you'll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.

Our Culture:
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.


At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

We will consider applications from job share applicants

Ready to apply?
There are three stages to our application process:
1. Application: On your application we'll ask for information like your contact details, education and work experience. You'll also be required to upload a CV, so it's a good idea to have it ready.
2. CV Review: If you meet the criteria for the role you've applied for, a member of our team will be in touch to conduct a short telephone interview to explore your application in greater detail.
3. Assessment: If your application is successful at this stage, we'll ask you to complete an online Situational Judgment Test to explore your alignment to the Barclays Values and Competencies. Your recruiter will be able to provide further information about the test.

Visit our website for tips and advice on each stage or click below to apply now.

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.