IT Support Engineer - £20,138 - Birmingham Centre

Recruiter
Itecco Limited
Location
Birmingham
Salary
£20,138 per annum
Posted
05 Oct 2017
Closes
16 Nov 2017
Contract Type
Full Time

IT Support Engineer - £20,138 - Birmingham Centre

1st Line Support, Service Desk / Helpdesk experience, Windows XP/7, Active Directory, ITIL
Service Desk Analyst, with a good Service Desk background of 1st Line Support & exposure to 2nd Line Support.

Start: Immediate
Duration: Perm
Salary: £20,138
Location: Birmingham

Working for a leading organisation on a busy IT Service Desk, the Service Desk Analyst will be the first point of contact for any technical IT issues across the user base, working in an ITIL environment. This will include hardware, software, operating systems, Active Directory accounts - creation, deletion, policies and permissions etc.

Essentials
* Windows XP/Win 7-8
* Office 2010/2013/365
* Outlook
* Professional telephone manner
* Customer Service

Desirables
* Helpdesk
* Use of databases
* Fault finding/diagnosis
* Working in an IT environment

This position would suit a Service Desk Analyst / Service Desk Support Analyst / Helpdesk Analyst / Helpdesk Support Analyst / 1st Line Support Analyst, with good experience of 1st line support on an IT Service Desk.

If you are interested in applying for this Service Desk Analyst position then please forward your CV or call for a confidential conversation.

To be considered for this role you must be eligible to live and work in the UK.