Application Support Analyst - £25K - Global Company

Recruiter
Senitor Associates
Location
Holberrow Green
Salary
£20,000 per annum
Posted
05 Oct 2017
Closes
14 Nov 2017
Contract Type
Full Time
**** INTERVIEWING THIS WEEK - APPLY IMMEDIATELY ****

Job Role: Application Support Analyst
Location: Redditch- Office Based
Salary: £25,000 p.a.

My client is a global leader in software platforms with offices across the globe. They are looking for an excelling candidate to work as a application support analyst within their software support team with a clear path to progression with excellent company benefits. The ideal candidate will have some of the following attributes:

* Excellent Communications Skills
* Extremely Customer Orientated
* Experience in Customer Facing support
* An Analytical mind

The Role:
To be the main point of call for all Cohort Software Support issues, ensuring all issues are logged and customers receive professional support at all times
* Answer and Log Calls of all Customer incidents
* Provide technical support remotely or by phone and email
* Liaise with colleagues to provide quick and effective resolutions for Customer Requests and Issues
* Ensure customers are kept up to date with issues reported at all times
* Ensure all calls and relevant customer documentation is kept up to date
* Trouble shoot software issues in an effort to achieve an accurate resolution as soon as possible
* To maintain a flexible approach to work allocation and to be able to react to changes in resource allocation

**** INTERVIEWING THIS WEEK - APPLY IMMEDIATELY ****

Technical Commercial experience required:
* Microsoft Office (Excel, Query and Word as a minimum)
* Microsoft SQL Server (preferred, but training will be given)
* Any software based support call logging software

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Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.