Bookings Coordinator / Contact Centre Agent

Recruiter
We Are Digital
Location
Warwick
Salary
£16,500 per annum
Posted
05 Oct 2017
Closes
16 Nov 2017
Contract Type
Full Time


An opportunity to work for one the UK’s fastest growing training companies.

We are looking for contact centre agents to work as Booking Coordinators within a Warwick based training company.


Salary - £16,500 - £18,000. Location - Warwick
Full and Part Time available. 35 hours a week for Full Time
Hours - Monday to Friday normal working hours, 9 -5pm. One hour for lunch.

We have interviews taking place on the following 11th October 13th October & 17th October

What will your role involve?

Taking inbound calls from customers regarding queries and complaints

Making outbound calls to customers to ensure customer satisfaction

Liaising with internal departments

Responding to customer cancellations

Providing a constant good level of customer service within a timely manner

NO cold calling

What do we require from you?


Excellent communication skills both written and verbal

Ability to work in a fast paced environment

To be able to work well within a team and individually

Experience of working within customer service

Previous administrative experience with Microsoft Office



Keywords: Bookings, Call Centre Agent, Contact Centre Agent, Customer Service, Advisor, Agent, Contact Centre Advisor, Call Centre Advisor, Inbound, Outbound, Telesales,