Nissan Fleet Customer Advisor

SMH Fleet Solutions
From £16,500 to £16,500 per annum
05 Oct 2017
13 Oct 2017
Contract Type
Full Time
SMH Fleet Solutions Limited
Nissan Fleet Customer Advisor
Worcester, Norton

SMH Fleet Solutions is a well-established, independently owned and growing business specialising in the field of Vehicle Logistics and Fleet Management working on behalf of a range of credible vehicle manufacturers, dealerships and leasing companies. We are a market leader in our field and proud of our reputation for delivering excellent services.

We are looking for a confident, experienced administrator with a real passion for customer service. Someone who strives to consistently exceed business and customer expectations, is well organised and able to prioritise, with excellent written and verbal communication skills.

Key responsibilities will include:

·Consistently and successfully maintaining a fleet of 400 vehicles.

·Receive new vehicle order information and progress vehicles through to the physical vehicle and closely communicate with the carriers to ensure a smooth flow of arrivals and achievement of customer orders and registration target.

·Receive vehicle arrival paperwork and advise the workshops the vehicle is ready for PDI (pre-delivery inspection).

·Checking customer’s driving licences with the DVLA online system.

·Preparation of vehicles for high profile events in line with instructions from the manufacturer.

·Effectively liaise and communicate with internal departments, manufacturers and customers.

·Effective handling/resolution of customer issues or queries.

·Responsible for creating, updating and maintaining accurate computer records appropriate to vehicle bookings and customer contact.

·Creation of regular reports as required by management or the customer.

Essential requirements:

Good communication skills.

Problem solving skills and good attention to detail.

At least an intermediate working knowledge of Microsoft Excel.

Experience in a customer service based role.

Fleet industry knowledge would be desirable but not essential.

We are offering a salary of £16,500 per anum, 23 days holiday + bank holidays, free onsite parking and a variety of staff benefits.

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