IT Desktop Support Technician

Eurofins Laboratories Ltd
05 Oct 2017
23 Oct 2017
Contract Type
Full Time
We are the world leader in food and environmental testing, offering an exciting opportunity as a IT Desktop Support Technicianto join our expanding team based in Wolverhampton and be part of our growing business.

The Role

A role at Eurofins is challenging and varied each and everyday. In return we offer a competitive salary and benefits package to reward our great people for all the hard work they do.

Responsible for answering the service desk phone and classifying and assigning new tickets.Provide phone, desk-side and remote support to users, including resolving hardware and software issues.Schedule site visits to audit sites and make improvement proposals.Identify and report on “weak spots” in the IT infrastructure.Adhering to KPI’s and SLA’s.Set up, configure and install new PC’s and associated equipment in accordance with company procedures.Provide 1st/2nd line support for desktop, server and network infrastructure equipment, including network switches and routers.Work off site at Eurofins locations within the UK is integral part of the job.Provide a high level of internal and external customer care.To partake in any developmental training as required in compliance with the Company Standard.Responsible for promoting a professional image of the Company and for complying with the Company's Equal Opportunities and Harassment Policies at all times, including work related events which take place outside normal working hours.Comply with all relevant Health, Safety and Security Regulations.Read and comply with Company rules, procedures, agreements and any notices displayed by the Company throughout your location.Participate in covering the service desk from 0800hrs to 1800hrs as part of a shift rota.You may be requested to work out of hours and no compensating leave.Occasional weekend work for projects.You may be requested to participate in an on-call/standby service outside office hours.Actively participate in complex technical projects.Prepare technical proposals for improvement together with line managerCreation of working documentation in the form of SOP’s and FAQ’sWhat We Are Looking For

Alongside qualifications and experience, we look for people who believe in what we believe in. People who enjoy coming to work each day and being part of a team who provide "results that matter"inestablishing the safety, composition, authenticity and origin of our food and water.

In depth knowledge and experience of supporting Microsoft Windows XP, Windows 7 and Windows 10 Pro.Strong hardware support skills, including maintenance of PC’s, printers and other associated equipment.Experience of basic Windows Server 2003/2008/2012/2016 administration, including AD user creation, password administration etc.Microsoft Exchange/Outlook client.Strong Microsoft Office support skills.Able to work alone and also as part of a team.Ability to plan, prioritise and organise own work.A+, Server+ or similar accreditation.About Us

Eurofins Scientificis a leading international group of laboratories with over EUR 2.54 billion annual sales and over 30,000 employees with more than 375 laboratories in 41 countries.

Eurofins has a network of 16 sites in the UK and the Group provides an unparalleled range of over 130,000 reliable and validated analytical methods and support services to the pharmaceutical, food, environmental and consumer product industries, and to governments.

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