x10 Customer Service Assistants - Kenilworth - Drivers Only!

Recruiter
Hollyfield Personnel
Location
Kenilworth
Salary
8.20 GBP Hourly
Posted
07 Oct 2017
Closes
04 Nov 2017
Contract Type
Permanent

Do you have Customer Service experience?

Are you looking for a new and exciting career?

Our very successful client based in Kenilworth is currently searching for a high volume of Customer Service Advisors to join their fantastic team on a temporary to permanent basis. They offer fantastic benefits and are looking for a large volume of staff due to expansion and growth in the business.


Duties Include:

  • investigate and identify root causes for customers and resolve complaints
  • dealing with general customer enquiries
  • responding to customer cancellations
  • liaising with departments to deal with correct solutions for customers
  • providing a consistently good level of customer service within a timely manner and within SLA's
  • receive and make customer service calls required and assist the Offshore call centre staff during busy period

Skills:

  • Excellent communication skills both written and verbal
  • Urge to develop and grow within a business
  • Ability to solve problems
  • Handle complaints professionally
  • Able to handle inbound calls
  • Able to make outbound calls
  • Good negotiation skills
  • IT Literature
  • Ability to work in a fast paced environment
  • must be a driver, due to location

Salary:

GBP8.20 Per Hour Rising to GBP17,000 Per Annum

Hours:

Full Time - 37.5 hours a week between the hours of 8am and 8pm on a rota basis!

Part Time

Benefits:

  • Free car parking on site
  • Ongoing training and career development
  • Free breakfasts!
  • Childcare vouchers
  • Discounted high street vouchers!
  • Social events - i.e. Days out!

This is a FABULOUS opportunity - Please apply or contact Hollyfield Personnel if you believe you'd be interested in this role.

**Please note: Due to the high volume of applications we recieve, if you haven't had a response within 1 week of making your application then please assume that, on this occasion, you've been unsuccessful**