Customer Service and Sales Advisor

Expiring today

Recruiter
Inplace Recruitment ltd
Location
Tamworth
Salary
17000.00 GBP Annual
Posted
07 Oct 2017
Closes
17 Oct 2017
Contract Type
Permanent

Our client, a well-established local organisation, is looking to recruit an experienced

Our client, a well-established local organisation, is looking to recruit an experienced Customer Service and Sales Advisor.

Responsibilities include:

  • Answer phones and respond to customer requests
  • Ensure customer service KPI's are met
  • Follow-up on customer enquires not immediately resolved
  • Identify, research, and resolve customer issues
  • Provide customers with product and service information
  • Recognise, document and alert the Customer Sales Supervisor of trends in customer calls
  • Ensure that all individual and branch growth targets are achieved on a consistent basis
  • Prospect for new and lapsed accounts against targets as set by the Customer Sales Supervisor
  • Study reports to determine profitable product switches within customer accounts and gap analysis
  • Make daily calls from call diary and capture maximise and range extend customer orders
  • Recommend process improvements
  • Provide on-the-job training for new employees

Please note, if you have not heard from us within 7 working days please assume your application has been unsuccessful.