Customer Account Managers - Inbound and Outbound
We are currently recruiting for Inbound and Outbound Customer Service Advisor's to work for a well-established company based in the Hanley area. The role of the Customer Service Advisor is to provide a great customer experience at every interaction with the customer, providing information and guidance over the telephone in order to service their needs.
Experience is desirable, You must be outgoing with a bubbly personality and a high degree of professionalism.
You will be taking Incoming telephone calls relating to customers wishing to purchase products and taking payments over the phone.
Adhere to all relevant process and procedures, including the full authentication of customers.
You will have the ability to build relationships, rapport and demonstrate empathy, whilst possessing the ability to up-sell products.
Most importantly you will possess a "CustomerFirst" attitude.
The ideal candidate will be someone who's as dedicated on helping the client grow ethically, responsibly and passionately. Achieving ambitions is a challenge you'll thrive on as you enjoy career development, on-going training and the rewards of helping to create a better future for their customers, communities and colleagues.
The company offers training and development programme; career progression, on-site canteen, free parking social company events.
Roles are available for immediate starts so if you are self-motivated, determined, enthusiastic, and confident and would like to work within Customer Services environment with a company who will support you to grow and develop your career please apply at your earliest convenience.