Junior Support Analyst

Rugby Recruitment
From £19,000 to £22,000 per annum
06 Oct 2017
20 Oct 2017
Contract Type
Full Time

Reporting to: IT Support Manager

Contacts Outside Department: All other departments

Contacts Outside Company: Customers / Suppliers

Role Purpose is to:

To facilitate a client focused Service Desk within SLA’s.

Key Responsibilities and Accountabilities:

·1st line support – working in a small technical team

·First line investigation of issues, tracing errors through the code to the route cause

·Liaising with the development team

·Proactively monitor all data and application areas and provide recommendations for improvement and automation

·Assist with issue resolution and reviews

·Gather requirements and provide estimates for change requests for clients

·Undertake Support team activities such as production monitoring, data manipulation

·Work with the development team to generate solutions for ongoing issues, perform testing and support UAT

·Provide guidance and training to the other members of the team

Knowledge and Experience


·Logical approach to problem solving


Desirable – but NOT ESSENTIAL

·Experience of working in an SLA driven environment

·Programming languages (C#, Powershell)

·Microsoft Azure

Skills and Abilities

·Preference given to those educated to degree level

·Ideally with 6 months plus work experience

·Excellent interpersonal and communication skills

·Excellent problem solving skills and good judgement for escalation

·High level of accuracy and attention to detail

·Able to organise and prioritise own workload

·Good verbal and numerical reasoning skills

·Team working

·Flexibility in working pattern due to Support Contract hours

Hours of work – flexitime – covering core hours of 8 am – 6 pm (37.5 hour week)

Excellent company benefits

This job was originally posted as www.totaljobs.com/job/75743989