Debt Collection Advisor

Endurance Recruitment
£15k - 20k per year
06 Oct 2017
13 Oct 2017
Contract Type
Full Time

A very established and growing company are looking for a Debt Collection Advisor to join their growing team. This role will be working shifts on a rota basis 9am – 5.30pm or 9.30am – 6.00pm Monday to Friday. The starting salary will be increased following the successful completion of a 3-month probationary period and you will have the opportunity to earn additional bonus of up to £400 a month. You will receive outstanding training, guidance and support with the opportunity to progress within the company.

Main Responsibilities: -

  • Make outbound and receive inbound calls from customers to discuss their overdue balances.
  • Liaise with customers to accurately assess the amount that customers can afford to pay and arrange realistic repayment plans.
  • Maximise the recovery on late debts.
  • Keep the debt management systems up to date recording details of the calls, payment plans and upload any relevant documents.
  • Liaise with clients to discuss customer queries.

Person Specification: -

  • Experience of working incollections, telesales or customer services in a call centre environment.
  • Excellent customer focus and interpersonal skills.
  • Confident negotiator.
  • Experience of using Microsoft Office Word, Excel and Outlook as well as databases.

Salary: £15-£16,000 OTE £19-20,000 + company bonus

Holiday: 22 days’ holiday (plus bank holidays), increasing with length of service

Excellent benefits which include: Pension, company sick pay, healthcare cash back scheme, personal accident cover, health club concessions, rewards portal to access offers and savings on a huge range of goods and services from over 450 retailers, free onsite car parking and onsite staff café.

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