Technical Customer Service Advisor

Appointments Personnel Ltd
£18k - £20k pa
06 Oct 2017
06 Nov 2017
Contract Type
Full Time
Job title: Technical Customer Service Advisor Salary: £18,000 - £20,000 depending on experience Our client is a fast growing manufacturing company who are recruiting for a Technical Customer Service Advisor to join their existing service team. As a Technical Customer Service Advisor you are responsible for: - Answering inbound queries on new and existing sales quotes and products - Answering calls and providing technical advice to customers - Dealing with day to day quotes, and customer account activities - Have an understanding of reading technical CAD drawings with 3D models (training will be provided) - Maintaining and developing relationships with customers - Providing customers with questions and closing sales - Processing customer orders from one off orders to large orders - Advising customers on progress or order and delivery of orders - Dealing with any website enquiries - Work to and achieve monthly targets - Close sales where necessary The ideal candidate must have: - Good telephone manner with excellent communication skills - Excellent planning & organisational skills - Ability to demonstrate problem solving skills - A confident and determined approach - The ability to work both independently and part as a team - Motivation and drive to succeed - Highly proficient IT and numeric skills - Strong attention to detail Full training will be provided on products and in-house systems. Hours of work are 8 am to 5.30 pm Monday to Friday with 30 minutes lunch break.
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