Guest Service Manager - Warwick

360 Resourcing
£16.5k - 17.5k per year + excellent company benefits
06 Oct 2017
25 Oct 2017
Contract Type
Full Time

My client in Warwick is looking to recruit a Guest Service Manager to join the successful team at this busy Hotel.

The company has over 40 hotels in the UK and their Guest Service Managers play a major part in the success of each hotel.

As Guest Service Manager you will take responsibility for delivering a fantastic experience for every guest at our hotel.

It means communicating effectively and leading the team, being willing to get stuck in and presenting a professional and friendly face for the hotel.

You will potentially be the first person a guest encounters at our hotel so you’ll need to be friendly, professional and confident.

You’ll be the person a guest or colleague turns to if they have a concern or complaint and you’ll be empowered to make things right.

You’ll be involved in everything from serving at the bar, to preparing breakfast, taking reservations, ensuring our housekeeping and maintenance teams

are aware of any issues, to delegating and monitoring tasks so you’ll be willing and able to multi-task.

We’re looking for individuals, not robots! My client wants people who can really shine in a busy setting, who are comfortable and confident in meeting

and engaging with new people, who can delegate tasks and handle the smooth-running of a shift and who have a passion for great customer service.

Practices and processes can be taught, but pzazz is what comes naturally to our Guest Service Managers and is what makes them special.

Preferred skills:

  • experience in a hotel or other service industry in a supervisory capacity
  • articulate and communicative
  • numerate
  • good interpersonal skills
  • organised and systematic
  • concerned with quality of product and service
  • computer literate
  • market awareness
  • proven leadership ability

If this sounds like a good opportunity for you please APPLY today!

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