Customer Service Advisor

Cushillo Group Limited
06 Oct 2017
04 Nov 2017
Contract Type
Full Time

Customer Service Advisor required for our client based in Wombourne.

Due to our clients continued growth and success, our client is now looking to hire a Customer Services Advisor, who will ensure all sales and administrative tasks are accomplished efficiently to the highest standard.

The main part of the position will be to take in-bound calls and email enquiries - to assess the enquiry and pass it to the relevant advisor.

Full training on products will be given.

Main Tasks and Responsibilities:

? Answering the phone and assessing the customer?s needs by either processing an order or passing it on to the relevant advisor.

? Maintaining the customer enquiry ticket system.

? Validate customer details and process new orders

? Assist customers with their accounts and orders

? Accurately enter data onto the in-house database and internal system

? Liaise with other departments and external agencies

? Organising, filing and logging enquiries

? Ad hoc duties as required

Skills Required;

? Experience of Microsoft Office applications, proficient use of Word and Excel

? An ability to prioritise workflow volumes and self-organise

? A desire to develop own skills set

? Team player with excellent communication skills

? Accuracy and attention to detail

? Any technical experience is desirable but not essential

? Excellent telephone manner

? Good oral and written communication skills required

Knowledge of online customer service or sales would be advantageous.

This role is an immediate start on a temporary basis.

9am - 5pm Monday to Friday

28 days holiday inc. std bank holidays

Salary is negotiable dependent upon experience.

Cushillo Personnel Ltd is an online recruitment company, providing recruitment solutions to the Finance, Commercial, Manufacturing & Engineering sectors throughout the Black Country, Shropshire & Staffordshire regions. Cushillo Personnel is an equal opportunities employer.

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