Senior Service Desk Analyst

Recruiter
Hudson
Location
Birmingham
Salary
£9.91 per hour
Posted
06 Oct 2017
Closes
21 Nov 2017
Contract Type
Full Time
About the Senior IT Service Desk Analyst Role:

*Providing 1st line resolution to calls from internal and external clients and stake holders in relation to IT queries and issues in a professional IT Service Desk / IT Help Desk environment
*Working to ensure SLA's are maintained and met
*Ensuring all incidents and requested are logged accurately, fixed when possible or when not escalated to appropriate level
*Provide 1st class customer service at all times
*Logging calls and tickets accurately

About you as the Senior IT Service Desk Analyst:

*Posses a professional approach to dealing with customer calls
*Experience in a comparable 1st line support, IT Help Desk or IT Service Desk based role could be beneficial
*IT literate, able to use the usual MS Office, Windows packages.
*A logical thinker able to look for solutions to problems effectively
*Capable of working in a fast paced environment

Please note you will receive an automated response advising you that we have received your CV.

Hudson is a leading provider of permanent recruitment, contract professionals and talent management solutions worldwide.

We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.