Key Account Manager

Proactive Recruitment Solutions Limited
£55,000 to £60,000 plus benefits, car, bonus
06 Oct 2017
15 Oct 2017
Contract Type
Full Time
Job Title: Key Account Manager Industry: Automated Warehouse Equipment Salary: £55,000 to £60,000 plus benefits, plus car, plus bonus Location: Ideally Midlands based Commutable from: West Midlands, Birmingham, Solihull, Leicester, Nottingham, Derby, Coventry, Northampton, Milton Keynes, Oxford, Cheltenham, Worcester, Wolverhampton We have a fantastic opportunity for a Key Accounts Manager, to join a leading automated warehouse equipment solutions provider. You must have proven track record in automation systems The Company:- Provide solutions and technology to the FMCG, Distribution and Logistics sector worldwide. Provide £ Multi Million automated material handling systems. Offer excellent training and development opportunities. The Role:- - To provide project support to customers and colleagues as and where required, to assist and support the Head of Customer Service on new business ventures, troubleshooting aspects with existing customers - Represent customer service to a wide variety of internal and external audiences focussing on relationships with customers - To take an active role in leading and managing the growth and development of the customer service operation within the company to increase the business opportunities in line with the company corporate requirements - To manage assigned UK Residential service contract customers, with responsibility for account management and budgetary control, working with the resident service managers/supervisors to deliver the resident maintenance service contract - To define, develop and nurture the company distinctive service brand. - To strengthen the service departments' financial position through effective support, development, improving communications and promoting service and support products. - To develop appropriate opportunities for the customer to capitalise on opportunities and help grow revenues - To drive continuous improvement activities across the UK resident sites ensuring best practise is applied with standardisation across all sites. Location Primarily based in the UK, working out of the UK Head Office, supporting the service business, but travel as and where required to assigned resident sites. Some extended days away from home, and overseas travel may be required from time to time. Any period required to work outside of the UK, will be limited to one week unless by prior agreement. Overview of the role: - Responsible for assigned resident site Key Accounts - Customer relations management - Supporting and developing all UK customers, as well as ensuring compliance to service standards. - Continuous Improvement development across the UK Service Business Qualifications/Experience: You must have proven track record in automation systems and depending on where you live, then your normal place of work may well be your home address. Midlands based ideally. Candidate profile: CORE COMPETENCIES Communication - Ensure the Head of Customer Service is well informed of changes and newsworthy events within the UK customer base at all times - Effectively communicate relevant service-related information to line managers. - Handle difficult personnel situations, using appropriate discretion, seeking HR advice and demonstrating respect for the individual. - Promote the company through speaking at customer engagements, seminars, conferences and involvement in local subsidiary organisations. Technical Expertise - Possess significant knowledge of complex servicing concepts and assist in establishing standards applied across subsidiaries - Establish standards that can be applied across global service regions Management - Ensure that new service operations plans, policies, procedures and transition/migration plans are consistent with the overall company goals and objectives - Hold responsibility for customer satisfaction with service on a UK basis Financial Management - Develop and meet revenue and other financial goals for service - Ensure subsidiaries accurately forecast revenue, profitability, margins, bill rates and utilisation. - Manage the negotiation of service contract pricing when necessary. Customer Support & Development - Provide leadership and guidance in all aspects of the service sales cycle. - Take a lead role in monitoring the identification and development of strategic service accounts. - Involve, as appropriate our Service Team in order to achieve service goals and objectives. - Manage business development in service on a strategic level for customers. - Grow long-term relationships with customers and capitalises on service and partnership opportunities. Qualifications and experience: - HNC/HND or Degree qualified; Engineering - IOSH/NEBOSH Health & Safety qualification - Experience of working for an Automated Materials Handling company - Experience of managing large maintenance budgets - Strong Customer Service experience and management is a prerequisite - Experience of negotiating and compiling service contracts - Previous experience of budget control - History of managing and developing customer accounts successfully - History of implementing and managing continuous improvement initiatives TO APPLY To apply for this position please send your CV in complete confidence to Clayton Cruise by following the APPLY NOW link. Clayton Cruise - Award winning Technical Recruiter 1998 - 2017 Celebrating 19 years experience in Technical Recruitment including founding and heading up Proactive Recruitment Solutions since 2003. Why work with me? Unlike most recruiters who work all types of jobs; I have for the past 19 years worked within the technical and engineering sector and have placed over 1,000 people during that time. I understand engineering extremely well and will not discuss roles with you that do not meet your criteria or your abilities. What does my support cost? It costs you nothing for my support, I generate my income by charging companies rather than candidates for my support. What other roles do I have that may suit you? Most of the companies that I work with work with me on an exclusive basis, so by registering with me it will enable you to gain access to engineering roles that other agencies do not have. What to do next? To start the ball rolling all you need to do is email your CV to me. I will be back in touch with you to discuss what you are looking for and job opportunities that I have that match what you are looking for. So what are you waiting for. Email your CV today.
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