Operations Centre IT Analyst
Operations Centre IT Analyst
Capgemini has been contracted to provide Service Integrator service to Rolls Royce ensuring that services delivered by the EcoSystem Suppliers meet the contractual obligations and expectations of the customer. Incorporated in this contract is the provision of an IT Operations Centre. The purpose of the IT Operations Centre is to identify issues within the IT Systems and act upon, preferably before they become service impacting or failing that, ensuring that issues are resolved as swiftly as possible.
We are looking for dynamic individuals with industry experience in large Service Management environments to work on this engagement, primarily to take part in the Command Centre operation.
Purpose of the Role:
The Operations Centre provides a view of the Systems within the environment. Utilising the monitoring tools this service is able to identify and then lead the resolution of issues as they arise. Through developments driven by the operations centre team the aim is to be preventing service impacting incidents by understanding the thresholds and alerts and reacting to them to prevent incidents.
The required individuals will be focussing on the monitoring and management of tooling generated alerts & events. These activities will support Incident Management, Problem Management, Event Management, Availability and Capacity and Change & Release Management. The successful individuals will be required to both understand and support these processes with data derived from the monitoring tools. This opportunity provides great learning experience by taking up diverse and challenging roles during the run phase of the engagement.
Knowledge of corporate and commercial IT Systems and network technologies specifically those deployed across the Rolls Royce customer estate.
The required individuals will be focussing on the monitoring and management of tooling generated alerts & events. These activities will support Incident Management, Problem Management, Event Management, Availability and Capacity and Change & Release Management. The successful individuals will be required to both understand and support these processes with data derived from the monitoring tools. This opportunity provides great learning experience by taking up diverse and challenging roles during the run phase of the engagement
Skills and Experience:
- Team player with the ability to build relationships with both colleagues and external clients
- Ability to contribute, challenge and propose ideas to technical teams
- High degree of attention to detail
- Analytical and methodical approach to working
- Flexibility within role and flexible approach to assigned work
- Enthusiastic, confident with a "can do" attitude
- Patience and consistency in the area of work.
- Experience of working with 3rd parties
- ITIL v3 Foundation certification or above
- Self starter; capable of working as part of a virtual team
- Flexibility and ability to cope with work pressure
- Excellent communications skills required
- Must be confident and have good leadership, communication and presentation skills
- Ability to work on own initiative, with minimal supervision, acting on alerts or to unusual data
At Capgemini, we help organisations across the world become more agile, more competitive and more successful. Smart, tailored, often-groundbreaking technical solutions to complex problems are the norm. But so, too, is a culture that's as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too. Capgemini is proud to represent nearly 130 nationalities and its cultural diversity. Our holistic definition of diversity extends beyond gender, gender identity, sexual orientation, disability, ethnicity, race, age and religion. Capgemini views diversity as everything that makes us who we are as an organization, including our social background, our experiences in life and work, our communication styles and even our personality. These dimensions contribute to the type of diversity we value the most: diversity of thought.
We want to make sure that we find the right people to work in our teams, and we know that working full-time isn't necessarily right for everyone. So we'd love to hear from you if you feel you're a great fit for this role, and would like to work flexibly. As an example, some of our team members work four days a week. Or you might prefer to work three days a week (in a job share scenario) with travel limited. If you are the right person for this role, we'll find the right working approach for you.
Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs.
This job was originally posted as www.jobsite.co.uk/job/959273531