Service Delivery Manager

Pytec Ltd
06 Oct 2017
14 Oct 2017
Contract Type
Full Time
Working for an IT System Integrator as a Service Delivery Manager dedicated to one established, long term key account. You will manage the provision of IT/Networks/Comms services and ensure end-to-end service delivery with the main objectives being to increase client satisfaction and maximise the revenue opportunities within accounts by identifying & agreeing service improvement opportunities. Candidates will have several years experience as a Service Delivery Manager or Client Services Manager for an IT / Networks solutions / systems integration / managed service provider. Experience servicing external end-clients i.e. working for a provider rather than end-user is essential as is a good understanding of commercial aspects of contract management i.e. a good appreciation of budgets and profit & loss. You must also be used to spending a significant amount of time on client sites. An ITIL Foundation accreditation is preferred but not essential. Any experience within a financial or the Insurance sector would be beneficial. Candidates must hold a full UK drivers licence.
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