Service Desk Administrator/Helpdesk Coordinator

Big Red Recruitment Ltd
£25500 pa + DIS, 5w hol + bh
05 Oct 2017
14 Oct 2017
Contract Type
Full Time
This market leading global retailer is seeking a Service Desk Administrator for a 12 month fixed term contract to cover maternity leave. You will be responsible for overseeing all tickets raised with the service desk and it will be your responsibility to prioritise them and manage the escalation process. You'll also be reviewing the ticketing process and helping to build up a knowledge base.

Role: Service Desk Administrator
Location: Tamworth
Salary: £25,500 plus excellent package (5 weeks holiday + bank holiday, pension, death in service)
Contract term: 12 months FTC to cover maternity leave

The duties of the Service Desk Administrator will include:
* Monitoring, assessing and assigning Service Desk tickets
* Liaising with developers and end users to ensure estimations are given to the business
* First point of contact for support issues and escalations
* Help build up a knowledge base for users
* Ensure tickets are logged correctly and kept up to date
* Enhance processes where required

The following experience is required:
* Excellent customer service skills with the ability to interact confidently with technical and non-technical users
* 2 years experience involved with a IT Service Desk would be beneficial
* Familiar with Windows Operating Systems
* Experience of working in a development environment is desirable
* ITIL background would be a great benefit
Service Desk Administrator role will be for a 12 month contract to cover maternity leave.

Big Red is a specialist IT recruitment partner working on this campaign on an exclusive basis with interview dates booked for October. This is a fantastic opportunity, if you would like to be considered, please apply through the link!

The role is based at the busy Tamworth office which is easily commutable from Lichfield, Burton-on-Trent, Birmingham, Solihull, Sutton Coldfield, Nuneaton, Leicester, Coventry, Loughborough, Leamington Spa, Warwick, Stafford, Derby, and surrounding areas.

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