Customer Service Advisor (Coventry City Centre)

14000.00 GBP Annual
07 Oct 2017
21 Oct 2017
Contract Type


Sitel is an award-winning call centre outsourcing provider that has been a leader in its field for over 25 years on an international basis.
Our operations span over 135 centres in 26 countries across North America, South America, Europe, Africa, and Asia Pacific.

Our Coventry branch opened its doors in October 2014 and has been rapidly expanding ever since, turning into one of the city's most prominent new employers in the local market. The site employs 300 staff providing front office solutions to a variety of leading brands, and has become widely known as Sitel's UK hub,

The Role

We have fantastic opportunities for a team of dedicated full-time Customer Service Advisors to join our affluent Coventry City Centre site. You will be receiving inbound customer service calls on behalf of Camelot (The National Lottery), building rapport and providing a first-class customer experience.


  • Great communicators & an excellent telephone manner
  • Enthusiastic, target driven with a flair for sales
  • Computer literate
  • Passionate about delivering exceptional customer service
  • Excellent written English, spelling and grammar skills

Pay - GBP7.40 per hour + Corporate Benefits/Discounts

#WhySitel? What we can offer you...

  • 20 days' holiday + statutory bank holidays
  • Attendance reward bonus scheme
  • Free NVQs onsite
  • Onsite paid training
  • Excellent Career Opportunities
  • A fun working environment
  • Potential for lift share
  • Reduced Gym Membership - Everyone active
  • Eye Care Vouchers
  • Pension schemes
  • Corporate discounts
  • Childcare Vouchers
  • Fruity Friday! Free fruit every week