Cleaning Contract/Account Manager
Contracts Cleaning/Account Manager for a Facilities Management company with sites around Kidderminster
This client is an established soft services company who work with a variety of clients in various sectors: Manufacturing, Retail, Car Showrooms, Medical Centres, Retirement homes etc.
Manage New Customer Contracts to launch
Attend new sites with the Managing Director/Operations Manager
Proactively lead and follow through on contract requirements following the implementation plan.
Deal with TUPE transfer requirements in a timely and accurate manner.
Work with the Head Office to ensure all payroll records are complete (including DBS checks).
Ensure a full team of fully trained and equipped operatives are in place
Ensure all administrative and site paperwork, materials, equipment and other supplies are in place for a smooth launch of the contract.
Ensure consumables, washroom services etc. are set up and communicated accordingly to meet customer needs.
Manage Customer Contracts
Holidays, sickness and overtime
Disciplinary and Grievance procedures
Monthly Client Auditing
(Full list of duties available on application)
This company pride themselves on their attention to detail - the successful candidate will be a very smart, client facing individual.
Ability to build relationships with customers.
Proactive in the role and demonstrates effective follow through
Ability to be flexible regarding working hours
Expertise in auditing
Ability to efficiently manage staff and management team to ensure high levels of client retention and contract profitability
Knowledge of Risk Assessments. Method Statements and COSHH Risk Assessments
Thorough understanding of basic cleaning methods/processes including knowledge of COSHH, Health & Safety and Colour Coding
Thorough knowledge of TUPE regulations
Knowledge of the impact of National Minimum Wage increases
Conversant in computing skills such as email, excel and word processing
Confidence in using new IT systems
Good communicator (verbally, email and written) and ability to build and manage great relationships internally and externally
Strong attention to detail and accuracy
Ability to work to deadlines and communicate issues promptly
Ability to draw up and manage budgets
Ability to work both independently and effectively with members of the team
Salary GBP27,000 - GBP29,000