Infrastructure Analyst

Mitchells & Butlers
£30,000 per annum
07 Oct 2017
20 Oct 2017
Contract Type
Full Time

Mitchells and Butlers have an exciting opportunity for an Infrastructure Analyst to join our Business Change & Technology team on a 9-month fixed term basis. The Infrastructure Analyst will deliver infrastructure services across the organisation providing users with the best possible service, providing management for discrete projects or work-streams of larger projects delivered by suppliers, to manage 3rd party relationships to maximise the benefits to MAB of a focussed delivery team building the appropriate skills and competencies to perform IT Management and drive value from our relationships. The infrastructure Analyst will work closely with the Technical Services Infrastructure Manager and 3rd party suppliers to define and maintain the IT roadmaps and prevents them from becoming beyond economical repair.

Based at our Retail Support Centre in Birmingham, the responsibilities of the Infrastructure Analyst are varied, rewarding and includes:

  • Responsible for the delivery of IT services including Datacentre and Network services
  • Manage vendors to deliver the services in conjunction with the Technical Services Technical Services Infrastructure Manager
  • Provide Infrastructure Management best practice and align to industry standards
  • Responsible for the resolution of incidents and problems as escalated by Service Delivery team both on a reactive basis in response to critical incidents and also as part of on-going pro-active analysis to remove recurring problems
  • To maintain the installed Infrastructure base ensuring necessary bug fixes, upgrades and infrastructure is fit for purpose and able to meet business requirements
  • Actively engage in the gathering of technical requirements for new projects as required
  • Responsible for communication between the project and business users where project delivery is solely within the remit of the Infrastructure service
  • To quality assure all project developments ensuring they are fit for purpose and meet the specifications of the department/function/project requesting the development
  • To understand the project technical deliverables and agree how these will be delivered to the project
  • Engage internal teams and 3rd parties as required to develop implementation proposals and associated delivery costs to meet project requirements and provide these to the project manager
  • Work with the Service Managers, Software Managers, Project Managers and Architecture Function to ensure that all IT infrastructure(s) adhere to the company standards
  • Ensure that supplier reviews and audits are executed appropriately
  • Establish contract models that drive win-win scenarios with our supplier base
  • Devise and deliver Infrastructure Continuous Service Improvement Initiative Plan working with vendors which deliver improved service, reduced cost and aligns with the MAB vision for Infrastructure services
  • Work with the Technical Services Infrastructure Manager & Architecture Function to ensure that roadmaps are in place for all IT infrastructures and that product lifecycles are documented
  • Formulate support models for maintaining the 'As Is’ infrastructure whilst embracing new solutions as they become available
  • Develop an appropriate degree and depth of knowledge across the technologies and services supported to provide key input and direction into the direction and focus of the infrastructure function
  • To affiliate as required with recognised industry bodies to ensure continuation of industry knowledge
  • A desire and focus on continued improvements and personal development
  • A desire to be part of an engaged team to achieve team goals

Technical focused Requirements:

Experience within a 3rd line Infrastructure role or equivalent. Experience of latest Infrastructure technologies and how they are used within business, focusing on Infrastructure systems and services