Customer Service Manager

Recruiter
Page Personnel Secretarial & Business Support
Location
Birmingham
Salary
£35,000 per annum
Posted
07 Oct 2017
Closes
14 Oct 2017
Contract Type
Full Time

Our client based in Birmingham is looking for a Customer Service Manager to join their team. The ideal candidate will come from a manufacturing and production background.

Client Details

Our client based in Birmingham is looking for a Customer Service Manager to join their team. The ideal candidate will hold experience managing a team and working within a fast paced environment. You must have knowledge and experience of SAP.

Description

As a Customer Service Manager your duties will consist of:

  • Managing and developing a team
  • Conducting all 121's and set individual goals
  • Proactively work with internal teams to develop and improve processes
  • First point of contact for escalated complaints
  • Conduct audits on a regular basis to ensure targets and service are of a high standard

Profile

The ideal candidate will:

  • Hold experience with managing a team
  • Knowledge of SAP
  • Previous experience of working in a fast paced manufacturing environment is desirable

Job Offer

Permanent Position

£35-37,000 + Pension, Bonus and Life assurance