Customer Relations Officer Financial Services

Candidate Source
Dickens Heath
£21,000 per annum
07 Oct 2017
22 Oct 2017
Contract Type
Full Time
Due to continued success and business growth, an exciting opportunity has arisen for a Customer Relations Officer within the small Complaints team at one of our clients based in Solihull Town Centre. The role requires you to deal with complaints ensuring they are handled in accordance with the internal complaint handling guidelines. You will be responsible for the customers end to end journey through the complaint handling process, ensuring the complaint is managed fairly, accurately and clearly.

Key Duties:

• Resolve and manage multiple complaint cases quickly, accurately and effectively whilst following policies and regulations

• Interact with customers and third parties with verbal and written communication to resolve customer complaints
• Engage with internal departments to gain information required to investigate complaints
• Ensure accurate records are kept
• Assist in training colleagues on complaints procedures and how/when to escalate to the Complaints Officer
• Analyse complaints data
• Take a consistent and fair approach to the outcome of complaints
• Provide regular updates to the Customer Outcomes Manager

Key Skills/Experience Required:

• Experience of working in Financial Services or a similar regulated environment is preferred
• Experience in complaint handling is essential
• Excellent telephone manner is required
• The ability to integrate with other teams to work together on complaints cases
• Proficient IT skills including Microsoft Office packages
• Good written and verbal communication skills
• Team player; flexible attitude
• Conscientious with attention to detail
• Ability to work under pressure

This is an excellent role for an enthusiastic Customer Relations Officer looking for a responsible position within a great team. In return you will receive a salary of £21,000 – £22,000 per annum plus excellent benefits.

The first stage of the application process is to apply online.

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