Inbound Customer Service Advisors

Adecco UK Limited
£8.97 per hour
07 Oct 2017
25 Oct 2017
Contract Type
Full Time
Excellent Opportunity Available
Customer Sales Advisors Wanted
Based in Walsall
Pay Rate £8.97
Temp to Perm Opportunities

Successful Candidates:
*Will have previous experience within a similar role
*Have some sales experience within a customer service role
*Have excellent communication skills
*Be PC literate
*A team player and able to work on own initiative

The Role:
*To answer incoming calls and make outgoing calls that will be either sales enquiries or change of detail enquiries from both new & existing customers via the telephone.
*To consistently achieve the targets set by the business, including productivity and utilisation
*Identify outstanding balances when closing accounts & facilitate & process payment of those balances.
*Complete retention activity as determined by the business
*To accurately record data ensuring successful conversion of calls into new customers
*Maintain effective and up to date customer contact records
*Ensure high levels of productivity and efficiency
*Takes personal responsibility for outputs and accuracy levels
*To fulfil the requirements of and work within the regulatory requirements of external bodies.
*To regularly report back to the team manager
*To be knowledgeable in competitor propositions and tariffs
*Attend team meetings and training as required
*A flexible approach to the role will be needed as the business and the team grows and new business opportunities arise.

This is a temporary job & will be made permanent for the right candidate.

The hours of work are on a shift pattern as per the below:
Monday to Friday
8am - 4:30pm
11:30am - 8pm
9:30am - 6pm inc Saturday with a day off in lieu.

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.