Customer Service Advisor

Recruiter
Tirebuck Recruitment
Location
Birmingham
Salary
£8.00 per hour
Posted
07 Oct 2017
Closes
15 Nov 2017
Contract Type
Full Time
Job Title: Customer Service Advisor
Contract: Temporary until February 2018
Hours: Full time across Monday to Sunday shifts
Location: Birmingham City Centre

An exciting opportunity has arisen for one of our clients to support on a temporary basis as a Customer Bookings Agent using their Opera system. You will be supporting the current team on a temporary basis, providing and maintaining their excellent standards of customer service. This role involves working in a fast paced customer focused environment.

Key Duties/Responsibilities:

o Handling inbound calls and emails from customers in a timely manner
o Making and amending customer reservation bookings using Opera
o Responding to any reservation requests on social media accounts for Facebook and Twitter
o Taking customer payments over the phone
o Handling all queries and complaints in an efficient and enthusiastic manner
o Working to strict SLA targets including handling a call in under 2 minutes

Key Skills/Experience Required:

o Excellent data entry and accuracy skills are essential
o Excellent verbal and written communication skills
o Ability to be resilient in a very fast paced environment
o Previous experience in reservations using Opera is highly desirable
o Proven experience in a first class customer service or complaints role is essential

This role will be working until February 2018, which will include shifts between Christmas and New Year which will be a peak period for them due to the nature of the business.

Please note this role working a variety of shifts across Monday to Sunday between 9am - 9pm. In particular working Thursday, Friday, Saturday and Sunday, with another shift between Monday to Wednesday.

If you have experience in a similar role, immediately available and looking for the opportunity to join a successful company, please click to apply ASAP!

If you are already registered with Tirebuck Recruitment or Allocate Recruitment, please contact your consultant to discuss suitability for this position.

Tirebuck Recruitment and Allocate Recruitment only operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.

Tirebuck Recruitment and Allocate Recruitment are divisions of Tirebuck Recruitment Ltd.

Tirebuck Recruitment Ltd acts as an employment agency for permanent recruitment and an employment business for temporary recruitment as defined by the Conduct of Employment Agencies and Employment Business Regulations 2003.