Aftermarket Administration Team Leader

HR Careers & NRS Limited
07 Oct 2017
16 Oct 2017
Contract Type
Full Time
Aftermarket Administration Team Leader Parts and Service Heavy Goods Vehicles Trucks Based Redditch, Worcestershire c20k - 29k - Responsible for the leadership of an established aftermarket sales administration team. The role is responsible for effective administration of service contracts from pricing, contract initiation, billing, customer support and profitability analysis. - The team leader will ensure that service revenue billing is effective and timely. - Leadership of team to achieve targets. - Review and assessment of service contract quotation prepared by the Sales Department and co-ordination of supporting documentation. - Responsible for checking of final customer contract documentation which includes standard warranty, extended warranty and a range of service contracts. - Ensuring contract data is correct in the administration and billing system. - Responsible for accurate and timely billing of all service contracts. - Liaison with product responsible senior managers to identify both product and process enhancement opportunities. - Develop reporting and KPI's across areas of responsibility in order to develop enhancements to the business Experience - Prior administration experience covering the delivery of services, ideally longer term contracts - Experience of billing across a variety of business streams to include continuous contracts. - Ability to communicate at all levels, develop relationships and establish credibility - ERP systems. - Knowledge and a commercial awareness around the process of accurate billing with a right first time attitude, taking pride in the quality of their work. - Continuous Improvement ensuring changes in process are thoroughly communicated and adopted. - Automotive, truck, bus heavy goods vehicle maintenance experience -
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