German Speaking Customer Service Advisor (Coventry City Centre)
German Speaking Customer Service Advisor
Full Time: 37.5 hours a week between 8am-8pm Monday-Sunday
Pay Rate: £11 per hour (we pay weekly!)
Sitel Coventry has a fantastic opportunity for enthusiastic, fluent German speakers to join our busy, vibrant team in the City Centre. Our successful Customer Service Advisor will be motivated, organised, high calibre and dedicated to delivering a great service on behalf of a well-known client in the Gambling industry.
- Receiving inbound calls regarding general customer enquiries
- Dealing with customer complaints
- Building rapport with new and existing customers
- Demonstrating a keen attention to detail
- Working effectively as part of a team
- Adhering to company principles and values
Must be a fluent/native German speaker
- Excellent customer service skills
- Previous experience in a customer focused environment
- Demonstrable experience of working within a structured process
- Excellent IT Skills (MS Word, Excel and Outlook)
- The ability to work well as part of a team.
SITEL is a global telecommunications firm that works in partnership with big brand names and well known clients. Working in partnership with firms which pride themselves on delivering a premium service, SITEL provides first rate customer service and telecommunications solutions to further our client’s customer service practice and ethos.
With sites stretching from Canada to New Zealand and over 72,000 associates worldwide, SITEL provides a dynamic and supportive environment within which to work, develop and progress.
- 20 days holiday + statutory bank holidays
- Excellent Career Opportunities & award winning training programmes
- Free NVQ’s onsite
- Eye Care Vouchers
- Pension schemes
- Corporate discounts
- Childcare Vouchers
- Fruity Friday! Free fruit every week
- Competitive salary package