Operations Manager

Expiring today

Recruiter
Juice Recruitment Ltd
Location
Shropshire
Salary
27000.00 GBP Annual
Posted
20 Sep 2017
Closes
18 Oct 2017
Sector
Sales
Job Type
Manager
Contract Type
Permanent

Juice are currently recruiting for an exciting opportunity to join a fast paced and ever-changing business. You will be starting at a wonderful time with my client, as they have been growing and adapting the company to suit the business to the best needs.

As Operations Manager, you will be responsible for:

- Leading the Team Leaders to achieve above Business & financial targets set for the Contact Centre

- Support the creation of annual Contact centre cost budget

- Making sure the Outbound channel is dialling to best practise and utilising all leads available to maximise revenue.

- Working with HR to ensure all Teams are managing their people within policies and procedures

- Working with Training ,Data Analysts, Forecasting & Planning and Process Teams to ensure any new initiative or process is delivered successfully and on time into the Contact Centre

- Ensure that all Contact Teams sell compliantly, taking appropriate action if any teams are non-compliant

- Ensuring that all performance tools such as reward schemes, performance management processes continue to be fit for purpose and support the delivery of Business & Financial plans

- Identify opportunities to increase performance and reduce cost to meet year end plans.

If you think you have got what it takes apply now!