Infrastructure Maintenance Protection Co-ordinator.

Network Rail
11 Oct 2017
25 Oct 2017
Contract Type
About Network Rail

Network Rail is at the heart of revitalising Britain's railway. From Crossrail - Europe's largest civil engineering project - to investment in world-class stations and major programmes of electrification, we're involved in some of the most ambitious and diverse ventures that this country has ever seen.

Network Operations plans, operates and maintains the railway day-to-day. Our business units - 'routes' - work closely with our customers, and are accountable for improving customer service, safety, and performance, as well as providing a value for money railway.

Brief Description

In the role of Infrastructure Maintenance Protection Coordinator you will act as the primary interface with Community Relations and third parties. Manage the delivery unit response to public complaints and the interface with third parties working on or about the railway infrastructure.

About the role (External)

The key accountabilities of the role are summarised as follows:

1. Manage the interface with local authorities, key stakeholders and internal Communications teams, specifically Community Relations, in dealing with and resolving public complaints within agreed timescales.

2. Provide safety & technical advice and conditions to stakeholders to enable compliance with Network Rail policies and standards.

3. Manage environmental issues to maintain compliance with environmental legislation.

4. Manage the process to recover Third Party costs against Network Rail where appropriate & protect Network Rail from possible liability claims.

5. Manage the proactive and reactive mitigating actions taken by the Delivery Unit to achieve the highest levels of customer satisfaction.

6. Undertake an appropriate programme of work quality checks.

7. Develop, agree & manage a plan of works, compliant with Network Rail Standards that satisfy all stakeholders expectations.

8. Manage the budgetary spend for contractor resource and staff where instructed.

9. Manage in conjunction with the local Community Relation Manager the pre-notification process between Network Rail and our lineside neighbours for any works which will affect them.

10. Manage the expectation of our neighbours to protect the reputation of Network Rail.

Do you have?

• Qualified to HND/HNC level or equivalent experience
• In depth understanding of corporate policy regarding dealing with public complaints
• Proven successful track record in customer relationship management
• Able to demonstrate highly developed problem solving skills
• Able to demonstrate excellent interpersonal, influencing, communication and organisation skills
• Proven ability in influencing internal & external stakeholders
• Detailed knowledge of Network Rail Standards
• Good knowledge of the Statutory Railway Notices; including by-laws

• Knowledge of operational railway environment
• Experience of Outside Parties Work
• Detailed knowledge of functional disciplines including maintenance and operations

Please note that interviews will be held week commencing 6th November 2017

How To Apply- External

Network Rail welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or other irrelevant factor. We will interview all disabled applicants who meet the essential criteria. We positively embrace flexible working recognising that employees may wish to balance work and family/home life.
Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail. Applicants should demonstrate their personal commitment to safety in their application.
Network Rail can offer you a rewarding career with competitive pay and excellent benefits including a choice of contributory pension schemes, a generous annual leave package, a bonus scheme and an annual 75% subsidy on season tickets costing up to GBP3,333 (to a maximum amount of GBP2,500).
We adhere to a structured pay framework.
Salary: GBP32,256
Network Rail adheres to the Baseline Personnel Security Standard (BPSS). This is a government standard for pre-employment vetting. All prospective employees will undergo the required checks to meet this standard before joining the company.
Closing date: 24th October 2017. Late applications will not be accepted. We retain the right to close the advert before the listed closing date based on application volumes.


Amount of Travel

Work At Home