Customer Services Advisor - Award Winning Contact Centre

Randstad Sourceright
11 Oct 2017
30 Oct 2017
Job Type
Contract Type

Do you want to make a positive, lasting difference to people's lives?

This role supports our client's flagship NHS Diabetes Prevention Programme - offering support to people in England who are at high risk of getting Type 2 diabetes to become healthier and avoid getting the condition.

Those referred will get tailored, personalised support, including education on healthy eating and lifestyle, help to lose weight and bespoke physical exercise programmes.

The position:

Our client are looking for a Customer Services Officer to join their National Contact Centre in Birmingham, on a full time permanent basis.

A typical day will include:

  • Making 80 - 100 outbound calls per day to clients to provide participants a brief overview of the programme which contains 13 sessions over a 10 month period with the aim to self-manage their blood sugar levels to prevent them from getting type 2 diabetes.
  • To flex between inbound and outbound calls answering generally queries, completing initial assessments and booking blood tests.
  • Updating the company database system to ensure all clinical notes are fully up to date, sessions are booked correctly and appropriate letters sent out.
  • Completing any cancellations, re-arrangement of sessions and also booking participants for blood tests at their local pharmacy.

    About you:

  • Previous Contact Centre or customer service experience, manging inbound/ outbound calls
  • Enjoys working to targets and deadlines
  • Strong telephone manner/skills including clear diction
  • Ability to overcome objections
  • Accuracy in data entry
  • Caring and positive attitude
  • Motivated by helping others and making a difference to the lives of others

    Why apply?

    As part of our team, you'll be proud to help people be the best they can be, whatever your role. Our client will support you with:

  • A 12 month structured training programme
  • A yearly personal development review to support your long term professional development
  • For high flyers (post probation), a professional development programme. This is a 10 month programme to develop your skills, self-awareness, confidence, and ability to perform
  • A supportive team environment where once a month the company have a Fun Friday event where they put on games, food and refreshments
  • A community giving programme where small groups of staff go out for the day to complete some volunteering in the local community
  • A quarterly awards ceremony to celebrate the success of team members


  • 25 days annual leave
  • A stakeholder pension scheme
  • Health cover
  • A 24hr Employee Assistance Programme
  • Childcare Vouchers (tax savings for working parents)
  • Give as You Earn
  • Season Ticket Loans
  • Life Insurance
  • Voluntary Dental cover
  • A free day's annual leave for your birthday!

    To find out more, please apply and we will contact you to discuss the opportunity.

    Additional information:

    Salary: GBP17,000 - 19,000

    Employment is subject to completion of a Basic DS check.