Administration Assistant - Worcester

11 Oct 2017
30 Oct 2017
Contract Type

Job ID#: 1480

  • Brand: Smiths News
  • Job Category: Clerical/Admin.
  • Position Type: Full - Time - Permanent
  • Location: Worcester, UK
  • Working Pattern: Office hours
  • Salary: GBP + benefits

Position Description

Brand Overview

Connect Group PLC is one of the UK's largest specialist distributors operating in large and diverse markets. The Group has four separate divisions, connecting suppliers to customers in an efficient, knowledgeable and service oriented way.

Role Description

Administration Assistant - Worcester

About the Administration Assistant role:

We are looking for an Administration Assistant to support in a variety of administration functions within our sales centre operation in Worcester.

This is a varied role allowing you to support the department with various tasks including data input, letter writing and note taking. Typically you will be handling queries via email and telephone, previous experience of office based administration would be useful. You will need to be able to deal efficiently and professionally with both internal and external customers using your judgement and the resources available to you.

In addition to the duties and responsibilities listed, you may be required on occasion to perform other duties assigned by the supervisor/manager. This job description is a guide to the duties and responsibilities of the post but is not exhaustive.

  • To provide a professional and efficient first point of contact for internal and external customers.
  • Ensuring all telephone and email enquiries are successfully resolved in a timely manner
  • Liaise with other departments as and when required.
  • Support & actively assist in developing an overall Centre of Excellence

About you:

  • Previous experience in an administrative role would be useful
  • To build relationships within the immediate team and customers to ensure deadlines are achieved
  • Ability to solve problems in a logical way within the role remit
  • Able to prioritise workload and use a proactive approach in order to ensure all enquiries are dealt with
  • Able to give, receive and repeat clear instructions from customers
  • Awareness of customer service standards and desire to meet them
  • Good attention to detail to ensure all targets are achieved
  • Basic PC skills

About us:

Part of Connect Group PLC and the UK's leading newspaper and magazine distributor, Smiths News currently has a 55 per cent share of the UK market and distributes 40 million newspapers and 14 million magazines each week. Smiths News enjoys a 200 year-old distribution heritage, and serves 35,000 customers from its 39 nationwide distribution centres, operating in the world's fastest moving supply chain.

Working on behalf of all major national and regional publishers, Smiths News distributes a diverse range of print media to general retailers and smaller independent newsagents.

As an innovative organisation with a large geographical footprint of distribution centres and a diverse range of services to existing and new business partners, the Company diversified into new markets in 2014 and launched Pass My Parcel - a parcel service for sending, collecting or returning parcels from as early as 7am, daily, 364 days a year. Pass My Parcel now enjoys a rapidly growing client base which includes Amazon, H&M, ASOS, FCUK and The Wine Society.

In 2014 the Company also launched its Jack's beans Coffee Company - a Fairtrade bean-to-cup self-serve coffee for consumers on the go.