Service Desk Advisor

Cobalt Recruitment
11 Oct 2017
18 Oct 2017
Contract Type

Service Desk Advisor


GBP Competitive

Support the day to day operations of clients and mobile Facilities Managers including timely and accurate processing of reactive, planned & statutory compliance tasks and the effective utilisation of the CAFM System.

Main Duties and responsibilities

  • Answer all incoming calls from external and internal sources on all clients dedicated phone lines.
  • To receive, process and update requests from the clients base, internal personnel and suppliers via telephone, fax, e-mail or web
  • To receive and action reactive requests from the client base and log all requests on the in-house computer system.
  • To liaise with site based engineers and field based facility managers to action requests as necessary.
  • To liaise with sub-contractors to attend site to repair faults and raise appropriate purchase orders as required.
  • To be proactive in ensuring that all requests are completed within a reasonable time frame and that the correct process flow has been adhered to.
  • To close down reactive requests that have been completed by our internal resources and sub-contractors. To ensure that time-frames are adhered to.
  • To be proactive in chasing job closures for client sites.
  • To review all data on the in-house computer system and be proactive in ensuring that the data is updated as required.
  • To be responsible for your own suite of clients and ensuring that all operational and financial procedures are adhered to.
  • To carry out administrative tasks involved in setting up new supplier/contractor accounts
  • To promote good relationships with contractor/supplier contacts and site personnel and to project a professional image of Acuity at all times.
  • Provide administrative support to the Field Based team of Mobile Facility Managers.
  • General filing duties (electronic or manual) including the requirement that the filing system be neat and tidy to aid speedy retrieval of any information.
  • Carry out any other duties as requested.

Desired Skills

Core Skills

  • Excellent verbal and written communication skills.
  • Must be organised and able to multi-task.
  • Able to use time as a valuable resource and manage own time to achieve required outcomes.
  • Ability to work under pressure.
  • Working knowledge of Microsoft Office software (Word, Excel and PowerPoint).

Please apply online by Submitting your CV in word format quoting NTh/.