Insurance Support Analyst

18000.00 - 20000.00 GBP Annual + GBP18000 - GBP20000/annum
11 Oct 2017
16 Oct 2017
Contract Type
Job title: Insurance Support Analyst

Job purpose

* To provide technical and user support for insurance companies and Brokers using a Specialist IT platform

Key responsibilities

* Rates analysis for private car, home, motorcycle, commercial vehicle
* Assist the team by implementing procedures for dealing with support issues
* Manage support calls on call queues 12 (Broker support), 36 (Insurer support)
* Responding to the customer within a timely manner to keep customer disruption to a minimal
* Dial into Brokers' systems using relevant communication software and fixing incorrect/corrupt policy data using relevant EDI data editing tools
* Analyse, identify and resolve support queries via direct communication with insurance companies, Brokers, development, Business Analysts and QA test teams
* Logging of support issues
* Participate in Insurer meeting where necessary to provide updates and discuss issues


* Good general standard of education
* Good knowledge of personal lines insurance
* Recognised insurance qualifications (advantage)


* Excellent communicator and good inter-personal skills at all levels (internally and externally)
* Ability to discuss requirements at a technical and business level
* Pragmatic in approach when dealing with customer demands and requirements, with good negotiation skills
* Excellent analysis skills
* Excellent time management and organisational skills

Please visit the IDEX Consulting Ltd website for further opportunities. If your application is successful we will contact you to discuss the opportunity in more detail within 2 working days of receiving your application. If your application is unsuccessful, the information supplied may still be retained for use in connection with future vacancies. Due to the overwhelming application response we receive through various sources, should you not hear from us within one week then please assume your application has been unsuccessful