Programme Concern Coordinator

24.00 - 26.00 GBP Hourly + GBP24 - GBP26/hour
11 Oct 2017
08 Nov 2017
Contract Type
Job Purpose
• Support the Programme Team through the management of the problem resolution process ensuring concerns are resolved in a timely manner to support new vehicle launches and on-going vehicle production.
• To track and drive closure of concerns, provide reporting metrics to key meetings and assist in ensuring issues are resolved in support of a robust job#1
• The role is multifunctional with an emphasis on allocating responsibility, ensuring concerns are understood and progression is monitored for robustness for all programme related concerns
• To actively participate in the continual improvement of eCMS to meet business needs.
• The role also supports management reporting of concern status - number of open issues, key dates for resolution, etc.

Key Responsibilities & Tasks
• Attend the programme start up meeting(s) and act as the fact holder in coordinating the allocation, acceptance and handover of issues to the identified 'Concern' owners.
• Coordinate and manage Concern reviews with each of the programme functional areas ensuring responses and information gathered meets the criteria of the Concern progression system
• Obtain feedback and drive resolution status on immediate containment fixes from previous days issues
• Support the ongoing development of eCMS (electronic Change Management System), understanding customer requirements and integrating them into the business proposals.
• Identify and specify improvement opportunities within eCMS, working closely with the systems team to develop, implement and test system changes.
• Build relationships and contacts to ensure effective team working and levels of communication for problem resolution is achieved.
• Lead daily wash-up meetings to ensure sufficient and meaningful information is available and recorded on the wash-up sheet enabling the problem owner to actively progress the issue to the resolution stage.
• Supply, present and publish appropriate programme Concern status reports with back up evidence and analysis for management review at programme PSTs, Launch reviews and Gateways.
• Act as the quality gate for concern progression including robust closure validation and sign off are achieved and supporting evidence recorded for all programme issues
• Provide support to virtual builds ensuring programme content is interrogated and all concerns robustly captured.

Qualifications & Experience

• Automotive Engineering experience essential, either OEM or supplier
• Engineering degree (or similar) preferred
• Broad engineering knowledge including product development, prototype build, manufacturing/production and service
• Experience of change management systems beneficial
• Ability to analyse complex scenarios or issues
• Co-ordinate cross functional meetings
• Ability to handle multiple projects and ability to present data at all levels