IT Service Manager

Recruiter
Computacenter
Location
Birmingham
Posted
03 Oct 2017
Closes
13 Oct 2017
Sector
General
Contract Type
Full Time

Job Introduction
Computacenter is Europe's leading independent provider of IT infrastructure services with revenues in 2015 of £3.25 billion and circa. 12,000 employees. Listed on the London Stock Exchange and a constituent of the FTSE 250 index. We get to know our customers, so we can respond to their needs - join us as a Service Manager and we'll get to know you as a person, not just an employee, so we can understand your interests and ambitions.

You will be part of a friendly UK Services team based on site for one of our prestigious customers, responsible for finding practical solutions to IT problems. You will be responsible for ensuring the delivery of supply chain products and services to all areas of the customer, also for working with our virtual teams to pro-actively add value to the customer in the supply chain space.

Reporting into the Lead Service Manager, the Service Manager will be responsible for the management of Workplace, Infrastructure and ITIL Services within this busy Managed Service.

Role Responsibility
You will be part of a friendly UK Services team based on site for one of our prestigious customers, responsible for finding practical solutions to IT problems. You will be responsible for ensuring all in scope services (Service Level Management Reporting) are delivered wholly, against contractual obligation, also for working with our virtual teams to pro-actively add value to the customer in the supply chain space. The Service level Manager will provide support to the Service Management team associated to the customer contract and to the wider Computacenter Service Management community, where necessary.

We're also looking for someone who is part qualified with the relevant professional qualification and has experience of managing a team of non-technical and technical staff, as well as a good knowledge of relevant functional systems and experience in developing best practice policies and procedures for functional areas. Service Manager's provide an advisory role within a specialist area to the peer group, customers and if applicable direct reports, participate in and co-ordinate projects relevant to specialist area, manages, develops and coaches a team of staff and implements performance management solutions where required. You will be expected to adopt Computacenter's best practice and service offerings to ensure consistency of service and also act in accordance with CC's Information's Security Policies and report any potential or actual Security events or other security risks to the organisation.

The Ideal Candidate
Ours is a dynamic environment in which colleagues are supportive and managers inspiring. In return we need someone who is able to ensure that contracted services are delivered in accordance with SLA targets, ability to understand, implement and manage contractual service obligations between Computacenter and its customers, relationship building with senior members within Computacenter - gaining trust and confidence internally. Ability to handle difficulties, performance problems and conflict between functional teams, produce regular and ad-hoc service achievement reports ensuring adherence to standards.

We'll give you recognition for a job well done and the chance to take responsibility from managing lines of budget/ P&L to maintaining spend in line with budgetary limitations as well as establishing productive relationships and networks at an operational level to build and maintain customer relationships. We're looking for someone who can live up to our reputation for delivering on promises - someone who can solve problems creatively to get the job done.

Package Description
Competitive + Car/Car Allowance + Attractive Benefits Package

Based: Birmingham

About the Company
Computacenter is Europe's leading independent provider of IT infrastructure services. We can advise customers on their IT strategy, implement the most appropriate technology from a wide range of leading vendors and manage their technology infrastructures on their behalf. At every stage we make our clients' businesses sharper by removing cost, complexity and barriers to change across their IT infrastructures.

Our clients are served by offices across the UK, Germany, France, the Benelux countries, Spain and South Africa. We also serve our customers' global requirements through our extensive partner network.

Key facts about us

Our focus is on corporate and government organisations, typically of from 500 to 10,000 employees, and large enterprises of 10,000 or more employees.

Over 12,000 staff employed across the Group. 2016 adjusted profit before tax was £86.4 million. Revenues were £3.25 billion

Over 70% of Computacenter's Group revenue comes from services, software, and sales of enterprise products such as servers and connectivity/networking technology

Achieve great things - for yourself, our customers and our business

At Computacenter we win together by making sure all our people have the autonomy to get things done and to find excellent solutions for our customers.