Integration Team Lead

Recruiter
Sainsburys
Location
Keresley
Posted
10 Oct 2017
Closes
13 Oct 2017
Sector
General
Contract Type
Full Time
In a nutshell The integration support lead is responsible for the availability andperformance of the production integration solutions. The role willprovide leadership and motivation to a small team of developers acrossthe two integration technologies which are used at Sainsbury's. Theintegration support lead will manage the support activities for theSainsbury's integration layer to ensure that it meets the agreed servicelevels. The lead will also drive a culture of continuous improvement toreduce the operational cost of the integration layer, as well asminimise any business interruptions through outages or failures. Therole will act as the escalation point for the integration support team,as well as acting as the Deputy to the integration services manager. What I need to do Define the strategic (3 years ahead) upgrades required to ensure that the integration layer continues meet the business needs and that it remains supportable. Maintain and proactively manage the performance and capacity requirements of the integration availability, reliability, maintainability, serviceability and security requirements against the cost justified service and operating level agreements. Define and deliver continuous improvement programmes so that, where applicable, services interruptions and failures are minimised. Manage, develop and appraise assigned colleagues so that they can developed in line with their abilities and aspirations. Ensure documentation is fully maintained so that support can be efficiently performed and the impact of future change can be assessed. Contribute to post implementation reviews to incorporate learning's into future work Build and maintain relationships across the application team, suppliers and the Digital & Technology Division promoting collaborative working and knowledge sharing. Ensure that the integration layer provides the agreed level of service, at the agreed cost, to ensure that the associated business operations are not compromised by systems issues. Liaise with third party suppliers providing support services to ensure they meet the required level of performance and input on alternate approaches to ensure that the arrangement continues to be the best tactical and strategic option. Input into release schedules, and content, so that the level of change is in line with the business view on their capacity to take on the change. Ensure that all integration issues are investigated to root cause and, where appropriate, that fixes are developed and deployed to production to ensure that the systems KPI are achieved: Ensures the detailed system design balances functional and service quality requirements. Ensures system changes (e.g. new releases, patches, etc) are fit-for-purpose, ensuring all procedures to protect the live environment from unauthorised change are adhered to. Sets standards for the tools/techniques used and advises on their application. Assigns work to teams and monitors performance, providing advice, guidance and assistance to less experienced colleagues as required. Ensures support team colleagues are trained in the changes so that there is no degradation of service following a deployment. Acts as an escalation point for the integration services (as part of a rota) How I will succeed Good analytical skills and techniques (including knowledge of methods, techniques and tools). An ability to quickly acquire an understanding of the components being planned for delivery to support. Good stakeholder management skills and proven experience in dealing with project managers, determining priorities as well as resolving issues. How to remain positive when faced with set backs and continue to work towards a solution. An understanding of the impact of decisions and how to review the decisions as required. What I need to know Track record of successfully leading integration development / application support teams (internal and suppliers). Strong experience with integration technologies (with expertise in either messaging integration or ETL integration) and how they support specific business functions and provide commercial benefits. Management of IT / business issues. Knowledge of the organisation's IT infrastructure and software development and maintenance methods, tools and techniques. Has the financial acumen to manage a small budget (approx. 2m), is able to operate internal financial processes and is able to support negotiations for external commercial arrangements. Wide ranging experience across many technical areas including knowledge of the application suite and immediate environment with strong technical expertise in integration. Knowledge of IT market and trends. Broad IT and commercial perspective and an understanding of the overall picture of how the IT service fits and contribute. Understands the application of complex analytical techniques and is able to guide colleagues to apply analysis in a business context. Coaches others to make customer-oriented decisions and shares great stories of exceptional customer service. Remains visible to customers as the face of IT to listen to their concerns and share these with others. Accountable for coaching others to take responsibility, own the issue, resolve it (get the required result) and recognises how individual responsibility impacts team delivery. Works collaboratively with a range of people to support the wider business agenda. Sets challenging but realistic performance standards and supports /develops their team throughout and gives them a sense of belief that they can succeed. Acknowledges success and areas for development throughout the team. Coaches others to stay focused on the most critical/impactful task to hand using all resources efficiently and effectively, make decisions based on the weeks ahead and to constructively reflect on past mistakes and put the lessons learnt into practice. What I need to show Good analytical skills and techniques (including knowledge of analytical methods, techniques and tools. An ability to quickly acquire an understanding of the components being planned for delivery to support. Good stakeholder management skills and proven experience in dealing with project managers, determining priorities as well as resolving issues. How to remain positive when faced with set backs and continue to work towards a solution. An understanding of the impact of decisions and how to review the decisions as required. Resources available to me Integration developers / Senior Developers. Integration Analysts. Integration Technical Lead. Integration Services Manager for escalation and support. JS management systems Jira / Clarity etc. What decisions I can make Recommendation to Senior Management of spend to 3rd parties within agreed contracted limits. Input into authorisation to deploy system changes to production. Assignment of colleagues to projects or support. Authorisation of technical training for all assigned developers. Recommendation to Senior Management on system and business readiness to accept system changes. #LI-RM1 - provided by Dice ETL, JIRA, STAKEHOLDER MANAGEMENT, SYSTEM DESIGN