Customer Service Advisor

Recruiter
SiTEL
Location
Stratford-upon-Avon
Posted
10 Oct 2017
Closes
13 Oct 2017
Sector
General
Contract Type
Full Time

About Us

SITEL is a global telecommunications firm that works in partnership with big brand names. Working in partnership with firms which pride themselves on delivering a premium service, SITEL provides first rate customer service and telecommunications solutions to further our client’s customer service practice and ethos. With sites stretching from Canada to New Zealand and over 60,000 employees worldwide, SITEL provides a dynamic and supportive environment within which to work, develop and progress.

Whether you would like to continue your career in a customer service focused operation, are interested in learning and development or have always seen yourself as a future IT professional, SITEL provides a career map through which the possibilities are refreshing and progressive.

Job Summary

Working in partnership with one of the UK’s leading household appliance brands, we are looking to grow our team of expert Customer Service Advisors. With full training provided, you will support customers who are having technical difficulties with their appliances, troubleshoot problems and educate customers whilst booking engineers where required. Delivering a world class customer experience is key, and as part of this you will offer eligible customers a protection plan to provide piece of mind for the future of their appliance.

We are here for our customers!

If they are experiencing difficulties with their household appliances we will help them in any way we can. Whether it’s checking if their fridge is still under warranty, or troubleshooting a fault with their washing machine - we are experts and will patiently talk them through it all.

We will support our customers as much as we can over the phone, and if we can’t fix it with them, we will find someone that can!

The successful candidates will need to be confident, proactive, and patient, who is able to build great rapport with the customers whilst having an insatiable curiosity to continually look to add value to the customers’ experience.

Primary Job Responsibilities

We’re looking for people that are:

  • Great communicators.
  • Superb at building rapport with customers.
  • Computer literate.
  • Comfortable with giving guidance.
  • Patient when explaining information to customers.
  • Passionate about delivering the best customer service.
  • Comfortable offering customers regulated protection products.
  • Experience in a customer services or a sales role is desirable.