Senior Voice/Mitel Engineer (Voice, Mitel, Telephony)

Ampersand consulting
?50000 - ?60000 per annum + Car Allowance
10 Oct 2017
13 Oct 2017
Contract Type
Full Time
Senior Voice/Mitel Engineer (Mitel, Voice, Telephony, Networks) A leading UK FTSE 100 provider of IT solutions and services are looking to hire a talented Senior Voice/Mitel Engineer (Mitel, Voice, Telephony, Networks). The Senior Voice/Mitel Engineer will be hands, working with third parties and involved in project management working with Mitel technologies. Responsibilities for the Senior Voice/Mitel Engineer (Mitel, Voice, Telephony, Networks): Responsible for maintaining and supporting Mitel solutions both in client virtualised environments and traditional Mitel hardware deployments Working closely with the project management team and fellow engineers to provide a great client experience work. Resolve client issues remotely (phone/email) or directly on client sites (as needed) Give regular updates to the Service Desk / Service Delivery / Project Managers To carry out installing duties when required and work effectively with the Project Management team to respond to customer needs and utilise engineering time for business benefit Experience for the Senior Voice/Mitel Engineer (Mitel, Voice, Telephony, Networks): Demonstrable competence to work independently to support a Mitel solution in Hosted and client environments Proven track record of studying and working with Mitel Networks Suite of applications Experienced in installing Mitel 3300/MCD/MiVoice Business & MiVoice Office and associated applications Ideally an accomplished Telecoms Engineer with up to date Mitel MCA/MCP Certifications in MCD/MiVoice Business Solutions, plus MCA/MCP certification on an additional Mitel Solution (preferred MiContact Centre/MiCollab) Extensive knowledge in IP networking WAN/LAN, Understanding Voice VLANs. Also understanding VPNs & MPLS Mitel Communication Director / MiVB Mitel Border Gateway/SRC Mitel MiCC Contact Centre (including Ignite/Multimedia MiCC) Mitel MiCollab/MAS/AWv/Nupoint/UCA An understanding of VMware and HyperV and deploying Mitel vApps in virtualised environments. SIP / Wireshark troubleshooting skills To apply for the Senior Voice/Mitel Engineer role please press the apply button. - provided by Dice LAN, MCP, MPLS, PROJECT MANAGEMENT, SERVICE DELIVERY, WAN, WIRESHARK