Customer Service Advisor

Pertemps Managed Solutions
Newton Solney
£8.75 per hour
10 Oct 2017
25 Oct 2017
Contract Type
Full Time
Severn Trent's vision is to become the most trusted water company by 2020, serving communities and building a lasting legacy. They are passionate about what they do and their customers are at the heart of everything. They are inspired to create an awesome company and so in order to achieve this, they are looking for the best talent to join them in delivering an outstanding customer experience.

If you are passionate about delivering an amazing service to customers then read on as this could be just the opportunity you have been looking for!

We are offering a 6 month, temporary contract with an competitive pay rate.

As a Customer Service Advisor, it is your responsibility to provide a world class customer experience and ensure the customer feels;
  • That we listen to their concerns and issues and resolve them
  • Their queries are at the heart of everything we do
  • They’re clear on what our commitment to them is
  • We make their transaction easy to understand

After you have compelted 2 weeks training, you will join a likeminded team and together you will take customers calls relating to paying for their water. As a team, you will be delivering the best customer experience possible.

The role covers an operating window of 7am to 10pm Monday to Saturday.

Customer Service Advisor - Experience Required:
  • Experience of working in a customer focussed environment
  • Strong experience of using IT systems
  • Working towards targets
Customer Service Advisor - Capabilities:

In order to succeed in this role it is expected that you will have:
  • Have excellent communication and listening skills and be able to clearly express
  • Ability to offer a high level of empathy and understanding
  • Ability to work well within a team, motivating self and others and build good relationships with colleagues and customers
  • Have an eye for detail and ensure accurate information is given to customers and input into our systems
  • Be able to identify any problems and have the skills to negotiate solutions for our customers
  • Works well in a team, sharing knowledge, supportive, team spirited
  • Positive, enthusiastic, reliable and conscientious
  • Can keep calm under pressure
  • GCSE or equivalent grade C or above in English, Maths & ITC

If this sounds like something for you, do not hesitate and apply now

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