Team Leader- Commercial Insurance

Resource Management Ltd
£19k - £22k pa
10 Oct 2017
14 Oct 2017
Contract Type
Full Time
Team Leader- Commercial Insurance Location: Worcester Contract type: Permanent Salary: Up to £22,000, subject to skills and experience + Annual bonus + Excellent company benefits Our client is one of the UK's leading insurance brokers, employee benefits, healthcare and financial planning consultancies. The Group has 33 locations across England and Wales employing over 1,200 members of staff. A multi-award winning business, they work hand in hand with local, national and international clients in over 100 countries. The business has been built on the ethos of placing the client at its heart and providing the very best care and personal service - a core value that still remains true today. Position overview To support their continued success and our ambitious plans for further growth we currently have a fantastic permanent opportunity for a Team Leader within their busy and expanding Worcester office. This offers a great opportunity for someone who has experience in commercial insurance and is keen to take their insurance career to the next stage. You will be looking to build, lead, develop and manage a new and existing business team to provide excellent service which exceeds clients' expectations and is within agreed SLA's and will be support by the sales and renewals managers. You will also be involved in generating new business sales too. We are looking for an ambitious candidate with excellent management/team leader experience who combines strong customer handling and insurance with a positive approach and a desire to achieve results. An understanding of commercial insurance is essential, ideally gained within a broker environment. Responsibilities - Lead, monitor and manage team performance, ensuring a focus on volume and quality of work produced and the provision of a timely, professional and compliant service to our clients. - Dealing with any complaints or colleague issues - To ensure effective allocation and prioritisation of work in order to deliver the Department's KPI's and service levels - To be responsible for identifying training requirements and building the skills and knowledge of the team with particular reference to technical competency and client service skills - Dealing with annual performance reviews/1 to 1's Essential experience and skills required - A minimum 2 years experience within commercial insurance- essential - Worked in a Team Management/Team Leader role previously- desirable - Experience in a broker environment is a real advantage - Great relationship building skills - Strong communication skills - Ability to prioritise and organise own workload - High level of accuracy and attention to detail - Acturis knowledge is useful - Cert CII qualified- desirable How to apply If you are interested in this role, please click "apply"
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