Customer Advisor - iServe

The AA
Competitive Salary
10 Oct 2017
10 Nov 2017
Contract Type
Full Time

Role: Customer Advisor - iServe

Location: Oldbury

As the UK’s leading breakdown organisation we are currently looking to recruit high calibre individuals for our Oldbury site. We have a number of exciting career opportunities available and will ensure that, throughout the course of your application, we will match your skills and experience to the right environment for you.

In the time it takes you to read this job description, we will have got around 20 members back on the road. We are the UK’s number one motoring organisation and you can help us keep it that way.

Do you strive to learn new skills? Are you looking for an exciting new opportunity? Does smashing your targets give you a sense of satisfaction?
As a Customer Advisor you will be at the front line of our business speaking with new and existing AA customers. Your role will be based around customer queries as well as new customers calling to find out about our services. You’ll soon become an expert!

You will be required to hit sales targets but this will be balanced with providing great customer service too.

Don’t worry! You will be given excellent front line training right from the word go from experienced members of the team. Your training period will last for 6 weeks and the last week will consist of supported phone call exercises to get you started.

As a Customer Advisor you will work a 6 monthly shift pattern which will be agreed between you and your manager. The shifts are usually 7.5 hours per day and your start/end time will vary depending on whether you are doing an early or a late shift. This may include the occasional weekend.

Ideally 5 GCSE Grades A to C or equivalent
Excellent communication
Previous contact centre experience is desirable but not essential
Organisation and planning
Ability to work as part of a team
Persuasion and negotiating skills