Administrator - Contracts, After Sales & Customer Services
An experienced Administrator - is required to join a leading Vehicle Contract Hire & Leasing Broker, est. 1998. Offering businesses & private individuals finance solutions for their vehicle requirements. The successful candidate will join the Admin/Customer Services Team, working within their busy & challenging "Call Centre" style office, ensuring timely, efficient & accurate administrative support is provided, raising and coordinating vehicle finance contracts for their customers and offering a first class service to both existing and new customers.Skills Required:- Ability to multi task & work accurately at speed- Ability to work to tight deadlines & under pressure- Proven Customer Service experience- Accurate data inputting skills at speed- Proven Telephone skills- Ability to take ownership and plan own workload- Experience of handling high volumes of calls in a busy, multitasking environment- Confidence to successfully resolve queries or problems- Computer literate with accurate and speedy keyboard skills, using Microsoft Word, Excel & Outlook - Able to quickly build rapport & good working relationships with clients, suppliers & colleagues- Ability & enthusiasm to be a team player in a very busy Admin/Customer Service Department- Friendly, obliging & approachable personality- Able to demonstrate Commitment, Reliability & job Flexibility- Knowledge of FCA compliance & procedures is advantageous as is experience with regulated sales and Data ProtectionKey Responsibilities:- Operating and updating in house administration system- Ensuring that all work is dealt with in accordance with compliance, company procedures, guidelines & deadlines- Ensuring that all records (both written and electronically) are maintained & updated correctly.- Confident Resolution of client/supplier queries/concerns- General customer correspondence (email/written)- To provide support to other team members as and when required- Telephone call/enquiry taking- Accurate data entry of sales proposals & client information- Raising of Vehicle Orders via the in house system- Finance Documentation raising & handling- Managing, co-ordinating & arranging the successful delivery of vehicles- Regular client, funder & dealer liaison- General office duties such as dealing with a high volume of emails, faxing, filing & photocopying.- Ensuring Company & FCA (Financial Conduct Authority) regulations & procedures are implemented, followed & adhered to.Would best suit individual from motor industry such as a Car Dealership, Insurance Broker or from Financial Services background or with regulated sales experience.Salary negotiable for right person.QualificationsMinimum GCSE/A*-C in Maths & English or equivalent. Industry Training including AML and DPA Regulations, Introduction to Consumer Credit Regulations, a sound understanding of the FCA and industry regulations would be advantageous but training will be provided.