Software Support Analyst - Coventry
Software Support Analyst ? Coventry
Location ? Coventry
Salary ? 25k plus an excellent benefits package
This advanced software house based in Coventry are looking to create several opportunities for Software Support analysts / Application Support analysts to join their technical services team. Working in a small team of super-technical software support analysts, you will be responsible for providing software support on their bespoke software systems. Ideally, you will have 1-2 years commercial experience in supporting a software product, and be familiar with a range of Microsoft solutions. Preference will be given to candidates with a sound accounting knowledge.
Core responsibilities for this Support analyst role includes;
Provide 1st and 2nd Line support to customers in the UK and Ireland
Support internal departments with their work; development, testing, IT
Keep in-house support systems up to date
Make sure support requests are handled within agreed SLA?s
Smoothly ?on-board? new customers
Test new versions of our software to help with smooth deployment and upgrades
The ideal Support analyst will be an excellent communicator, you?ll be comfortable with technology and at ease explaining jargon and technical terms to end users with an abundance of enthusiasm for helping their customers successfully use their software. You will be proactive in finding solutions and will be comfortable at diagnosing problems quickly when under pressure.
It would be advantageous if the Software Support analyst / Application support analyst had knowledge of SQL Server and any previous experience of supporting accountancy software such as Sage or Pegagsus etc whilst demonstrating a good working knowledge of computer software and hardware.
They offer an excellent salary and benefits package that includes Pension, healthcare, 25 days holidays and flexible working hours.
This is an urgent requirement and the interview process is one stage only so you could be taking the next step up in your Software support career with an advanced player in the market.
Keywords; Software Support anlyst, Application Support, Helpdesk analyst, 1st Line support, 2nd Line support, Coventry, Birmingham, Solihull, Rugby, Warwick
Send your CV to Sian now
Please follow us on twitter @erinassociates for similar roles
Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy.
This job was originally posted as www.jobsite.co.uk/job/959298121