Customer Service Administrator

SF Group Ltd
£19k - 21k per year
10 Oct 2017
20 Oct 2017
Contract Type
Full Time
***Customer Service Administration role*** ***Import/Export Experience Advantageous*** ***Temporary to Permanent*** ***Up To £21,000*** SF Group are currently looking for 2 Customer Services Administrators with order processing experience for my client based in Tipton. This is a temporary position for someone looking to build a career with a fantastic company. For exceptional candidates with import/export experience, this role will be a 12 month maternity cover or even permanent. This temporary position is in place to ensure that the business's clients receive a professional response to their queries. Rate of pay is £9-10ph and could lead to a permanent role after a probation period. This role is to support within Customer Services as they rebuild and restructure the office as they are expanding. This role is mainly email led with some customer service calls. This is an international import/export business.Day to day responsibilities include: - Handling enquiries via telephone, fax and email - Quotation provision - Order processing - Preparation of shipping documentation - Effectively managing any customer feedback or enquiries - Continuously building positive customer relationships and generating repeat sales - Provide accurate and timely reports on direct customer activity - Maintain a comprehensive knowledge of products, including applications, features and benefits - Maintenance of customer account details, pricing and customer contacts through internal CRM system. Support ongoing CRM development The ideal person will be/have: - Experienced Customer Service professional - Experience in a business-to-business Customer Service or Sales environment - Able to work on own initiative to progress complex orders through to completion - Knowledge of/medical devices would be advantageous but not essential - History of creating and developing customer/client relationships - Confident and professional telephone manner with excellent written and verbal communication skills - Ability to demonstrate active listening - Determined and tenacious approach with a passion for providing excellent customer care This position will pay an annual salary of up to £21,000 a year. If you are interested in this role please apply below as soon as possible.
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