Infrastructure Manager

Spring Grp
10 Oct 2017
20 Oct 2017
Contract Type
Full Time
IT Infrastructure Manager / Team Management / Service Management / ITIL / Permanent / Coventry / Warwickshire / West Midlands

My market leading, award winning client is recruiting for an IT Infrastructure Manager to join their growing IT Team based at their UK head office just outside Coventry. The purpose of this role is to manage the IT Operations team that enables high quality service to corporate users.

Key responsibilities:
*Responsible for a team of experienced IT Engineers and multiple Vendors ensuring service is provided to support day to day operations on a 24/7/365 basis.
*Primary escalation point for on call engineer (in & out of office hours)
*Maintain high performing service support through multiple service vendors and internal support teams
*Responsible for ensuring high level of performance in the following processes:- Incident, Request, Change, Release, Problem and Escalations.
*Produce & distributes weekly/monthly reporting to business stakeholders - detailing Incidents logged/closed/major incidents/aged tickets/completed and upcoming deployments
*Takes ownership of major incidents to ensure coordination of resolving parties, effective communication to stakeholders and post incident reviews.
*Assesses individual and collective performance of the operations team ensuring a high level of service is maintained at all times
*Liaises with project managers, ensuring any deployments to production environment is done so in a controlled manner by adhering to the change and release processes.

Key skills and experience required:
*Excellent written and verbal business communication skills liaising with the business stakeholders, and multiple service vendors
*Remain calm under pressure and provide excellent service levels in sometimes difficult circumstances
*Leadership and guidance for a service team in a high pressure environment
*Working in compliance with best practise ITIL framework
*Experience with implementing, assessing and working on service models for new technologies
*Experience of; Service Catalogue Management, Multi-site Asset Management, Resource and Capability Management and Process documentation
*Knowledge of; Incident Management, Change Management, Release Management and Problem Management
*Knowledge of; routers, networks, telephony systems, legacy applications, Active Directory, Cisco based network infrastructure, infrastructure systems and service management tools.

This is a great opportunity to join an established organisation during an exciting period of change.

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.

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