Service Engineering Supervisor

SRG Engineering
10 Oct 2017
20 Oct 2017
Contract Type
Full Time
Service Engineering Supervisor - Birmingham - Medical Devices This role heads up a team of service engineers for a fast growing, flourishing business, specialised in diagnostic and other medical device products. The company have doubled their revenue since last year, and have turned over more in the last 3 months than in the whole of 2014, consistently demonstrating impressive growth both financially and in their staffing strategy. They have recently opened up international offices across the globe yet continue to foster a collegiate, family feeling atmosphere which encourages collaboration, innovation and personal investment.This role offers comprehensive product training, as well as the opportunity to work with clients internationally, though focused in the UK. In the position you will lead and coordinate the activities of a small team of service engineers, both with their on and off site activities, as well as offering hands on engineering support yourself. Key Responsibilities; * Analyser and peripheral component setup for end user customers and subsidiaries and distributors * Installation of analysers as required * Visit customer sites and assist engineers and colleagues as required * Undertake analyser preventative maintenance services * Troubleshooting and repair of analyser complaints by telephone and email for International and UK customer sites within the timescales set out in the service level and between company agreements * Repair and/or replacement of any faulty analyser components to restore functionality of the analyser within the agreed timescales and in order to offer first time fix solution * Repair returned analysers or component parts and return to reconditioned stock * Maintain stock control of spare parts * Write, check, approve and update service documents as required * Validate and test new hardware on existing platforms and software versions * To coordinate all daily activities including all scheduled engineering visits, responding to breakdowns, allocation of work, training and to ensure the required standard of service is achieved and maintained as per SLA * To ensure that all statutory and Company regulations and policies relating to SOP's, health and safety are enforced and maintained * To liaise with all staff, including regular meetings, to ensure effective and meaningful communication * To take responsibility for supporting staff, formally and informally with appropriate records keeping, according to the needs of the business and within the procedure laid down by the Company * Identify need for updates and distribute documents to analyser users and next generation of instrumentation Essential: * Electronics, Medical or Engineering Degree/HNC (or equivalent) * Full UK driving licence * Proven field service track record with IVD or Medical Devices or similar i.e. Analysers etc. * Excellent communication skills when dealing with customers and training peers * IT literacy and knowledge of current software and operating systems * Excellent troubleshooting skills * Must be comfortable with European and worldwide travel at short notice * Requires a flexible approach to work at unsociable hours * Self-reliance and motivation * Attendance of training courses abroad will be required * Full UK driving licence * Excellent communication skills when dealing with customers and training peers Using pooled company cars, you will travel to company sites, offering multi-skilled engineering support on complicated electromechanical, medical equipment. Ideally, you will be an experienced service engineer with knowledge of diagnostic equipment or similar medical devices, as well as a formal qualification in electronics or similar engineering disciplines. If you're interested in this role please reach out to Chloe Pulo by applying online or using the following details: ************* The recruiter has stated that all applicants for this job should be able to prove they are legally entitled to work in the UK. SRG is a trading name of Science Recruitment Group Ltd an Employment Business/Agency.
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