Delivery Manager- Agile

Recruiter
Parity Professionals Limited
Location
Coventry
Posted
10 Oct 2017
Closes
11 Nov 2017
Contract Type
Full Time
Delivery Manager - 6 month Contract - Coventry As a Delivery Manager you will support consolidation workstream have designed the future customer support service and completed a business case with a delivery approach for transforming of existing customer support capability. As a Delivery Manager you will be responsible for; - Develop a digital self service support capability with automation in mind - designed and developed in a user-centric fashion. - Develop a technical service requirement and procure a scalable support platform and integrate it with customer support portal and back end customer support console - Replace legacy and re-introduce CRM system and organise necessary legacy data migration process and integration with existing ITSM service and the support platform (above) - Consolidate and abstract support know-how into a knowledge base - Redesign support model across all support tiers - Development of product backlogs and a prioritised view of all delivery activities across the alpha workstream - Delivery management of respective project activities - Participation in Scrum of Scrums, and contribution to Agile Portfolio Management Community of Practice - Supporting other team members in adoption of Agile practices To be a successful candidate you will require knowledge and experience in; - Demonstrate a proven track record in support transformation space - Demonstrate scrum master and agile delivery management expertise - Demonstrate a technical expertise around back office support solutions, CRMs, ITSMs and digital self-service support platforms - Demonstrate excellent stakeholder management skills - Demonstrate experience in operating both in private and public sector ideally in customer experience management or customer support space Delivery Manager - 6 month Contract - Coventry Parity - Source, Develop, Transform Parity Professionals Ltd acts in the capacity of an Employment Business when providing contract work finding services.
This job was originally posted as www.jobsite.co.uk/job/959296515